Ative Group - Dispatched Dashboard
About Ative Group Dispatched Dashboard
Ative Group provide business and branding help for oversea products selling on U.S. market ( amazon, ebay, ecormmerce) . Dispatched dashboard help Amazon team, Distribution team and Data Analyst team:
- Manage and view dispatch calendar
- Prioritize the product order.
- Create shipment queue
Product Owner(1), Data Analyst(1), Product Manager (1),
Product designer (1), Developers (3)
My Role- Product Designer
Including User Research, Product Feature Suggestion, Wireframe, Hi-fi Prototype, Interactive Prototype, Spec Document, Visual Specification
The problem of old Dispatch Dashboard
- Table-based layout hard to view and manage two weeks work information on one screen.
- Distribution team rarely to use digital calendar and to prefer manual update calendar on whiteboard. which may cause other team cannot track dispatched workflow.
Shipment Plan platform:
- Table-based layout hard to show large number of product orders.
- Need list priority sku
- Duplicate function page cause unnecessary step.
- Go Back button link broken
After interview with Amazon team and dispatched team. I collected the feedback for current platform and what they need for new version.
Less to use digital calendar and to prefer manual update calendar on whiteboard.
1 Cannot Add/ Edit sku on calendar
2 Move No/Low inventory to bottom
3 Muti location rarely use
Old Dispatch Calendar
Shipment Plan platform:
1 List Urgent SKU not working.
2 Need a undo/delete sku function
3 Scrolling function hard to change number
Old Shipment plan platform
I create a sitemap. Which help me to clear up structure and highlight key features and function for this dashboard.
I researched amazon marketplace dashboard and other similar platform, and try to understand how they provide shipment process, show calendar and arrange data. competitive research help me understand pros and cons for other platform and create best solution.
Sketch & Discussion
On sketch section, I discuss with product manager and developers and try to quick create plenty of ideas. According to tech and product feedback, I can easily optimize wireframe structure.
Lo-fi Prototype Exploration
During Layout design, I also explored several options. I laid out each option pros and cons from UX design prospective. The thing I consider including:
- Combine multiple process page on one screen
- Easily show and select priority PO list
- Visualize shipment dashboard and clearly distinguish each widget
I discuss with Product Owner, Product Manager and Developer Lead, after several times revise and got final direction.
For the final design, the whole system including three section:FBA Dispatch Board, FBA Dispatch Calendar, FBA Shipment Process. User can use dispatched board to check next two weeks shipment information and also can edit the information. On dispatched calendar. On the top show the priority PO list and select the PO create the shipment Queue. On Shipment process page, user can go over shipment, shipping service, box configuration, shipping charge/label, and complete shipment.
Product order detail list
FBA Dispatch Calendar